Frequently Asked Questions

Got a Question? We've Got Answers.

If you don't find what you're looking for, email us at support@viniznova.com — we reply within 24 hours.

🚚 Shipping & Delivery

How long does delivery take?

  • EU: 7–15 business days
  • Rest of World: 10–25 business days

Occasional delays may occur due to customs or high-demand periods.

Is shipping free?

Yes — free worldwide shipping on every order. No hidden fees, no surprises at checkout.

Where do you ship from?

We work with international fulfilment partners to get your order to you as efficiently as possible. Products may ship from different locations depending on availability.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking link by email. You can also track anytime via our Track My Order page.

📦 Orders & Products

Can I change or cancel my order?

We process orders quickly. If you need to make a change, contact us at support@viniznova.com within 12 hours of placing your order and we'll do our best to help.

What if my item arrives damaged or incorrect?

We're sorry if that happens. Email us at support@viniznova.com with your order number and a photo — we'll send a replacement or issue a full refund, no questions asked.

Are your pieces good quality?

Every piece in our collection is selected for its character, weight, and authenticity. We curate for soul — heavy-washed textures, retro silhouettes, and garments built to be worn and last. We don't list everything — only what genuinely carries the vintage streetwear energy we stand for.

↩️ Returns & Refunds

What is your return policy?

We offer a 14-day return window from the date you receive your order. Items must be unused and in their original condition.

How do I start a return?

Email returns@viniznova.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once we confirm your return, refunds are processed within 5–7 business days to your original payment method.

💳 Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are SSL encrypted and processed securely.

Is it safe to buy from VinizNova?

Yes. Our store runs on Shopify — one of the world's most trusted e-commerce platforms. All payments are encrypted and your data is never shared with third parties.

📍 About VinizNova

Where are you based?

We're a small, independent team based in Lisbon, Portugal 🇵🇹, curating vintage-inspired streetwear for customers across Europe and beyond.

How do I contact you?

We aim to respond within 24 hours, Monday to Friday.

Born Vintage. Built for Now. — The VinizNova Team 🇵🇹