Shipping policy
Last updated: March 2026
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, processing may take slightly longer. You will receive a confirmation email with tracking details once your order has been dispatched.
Estimated Delivery Times
Delivery timeframes vary depending on your location and the product ordered:
- Europe: 7–20 business days
- Rest of World: 10–30 business days
These are estimates only and are not guaranteed. Actual delivery times may vary due to factors outside our control, including customs processing, carrier delays, natural causes, geo political issues and international logistics.
Important Notice
VinizNova works with a network of trusted suppliers and fulfilment partners to bring you quality products at competitive prices. As a result, some orders may arrive in separate shipments and at different times — this is completely normal and not an error.
Customs & Import Duties
For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before ordering.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. Please allow 2–5 business days for tracking information to update after dispatch.
Delays & Disruptions
While we always aim to deliver within the estimated timeframes, delays can occasionally occur due to high order volumes, weather conditions, customs inspections, or global logistics disruptions. We appreciate your patience and will always do our best to keep you informed.
Lost or Undelivered Orders
If your order has not arrived within 35 business days of dispatch, please contact us at support@viniznova.com and we will investigate and resolve the issue promptly.
Contact
For any shipping enquiries, reach out to us at:
support@viniznova.com
customercare@viniznova.com