Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
"NOTE" Returns are based on eligibility criteria and each request will be individually reviewed for approval/denial.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Product damaged in transit from delivery courier are not eligible for returns. Exchange of products is based on availability only.
“Customers may return non-defective products within 14 days of delivery. The buyer is responsible for return shipping costs. For defective or incorrect items, VinizNova may cover the cost case to case"
To start a return, you can contact us at returns@viniznova.com. Please note that returns will need to be sent to the address provided after eligibility.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@viniznova.com or official@viniznova.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note, if the product or packaging is damaged or lost in transit after delivered to courier, kindly reach out to courier.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have by contacting us first, and once the return is accepted for exchange if criteria meets, make a separate purchase for the new item. Exchange are based on eligibility only.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@viniznova.com.